Sizing Policy:

1. It is important to carefully review our size charts before placing your order. We provide detailed measurements to help you choose the right size. As a result, we do not accept exchanges if the item doesn’t fit due to incorrect sizing provided by the customer.

Refunds Policy:

2. We do not offer refunds for change of mind or if you’re dissatisfied with your purchase. However, if there is a manufacturing defect or an error on our part, please contact us within 7 days of receiving your order, and we will be happy to assist you.

Returns Policy:

3. Eligibility:
   – Items eligible for exchange must be unused, in the same condition as when you received them, and in the original packaging.
   – Exchanges are only accepted within 30 days from the date of purchase.

3.1. Items Not Eligible for Exchange:
   – Customized or personalized items.
   – Items that have been used, washed, or damaged by the customer.

3.2. We currently do not accept returns for non-defective items. This policy is in place to maintain the quality and integrity of our products. We encourage you to reach out to our customer support team with any questions or concerns you may have before making a purchase.

Damaged or Defective Items Policy:

4. In the unlikely event that you receive a damaged or defective item, please reach out to us within 48 hours of delivery. We may request supporting evidence such as photographs to assess the issue and provide a suitable solution.

Cancellation Policy:

5. We understand that circumstances may change, and you may need to cancel your order. Please contact us as soon as possible after placing your order. If your order has not been shipped, we will cancel it and issue a store credit for the full purchase amount. However, if the order has already been shipped, we are unable to cancel it.

Collection Policy:

6. As an exclusively online store, we do not offer the option for in-person collections. All orders will be shipped directly to the provided shipping address for your convenience.

Privacy Policy:

7. Your privacy is of utmost importance to us. Any information shared with Voetsek Clothing will be treated with the utmost care and confidentiality. We will not disclose, sell, or distribute your personal information to any third parties. The information you provide will solely be used for billing, delivery purposes, and to inform you about special offers and promotions tailored to you as our valued customer. You may opt-out of marketing communications at any time.

8. Contact Us:

If you have any questions about our policy or need assistance with a specific issue, please contact our customer support team at [insert contact information]. We are here to help and will do our best to address your concerns promptly.